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98% of the videos I watched of ppl complaining abt this product were bc they weren’t using it correctly!! I honestly wish I could msg them & tell them that! First thing I saw, they were saying the cup wouldn’t stay in the base to blend. YOU HAVE TO TURN IT & LOCK IT INTO PLACE! There’s a pic of a lock & unlock on the bottom of the cup & u set it in on the unlock & turn it to lock. The 2nd one was saying the lid would just sit on top so liquid would leak out. No, the lid actually fits on very well, maybe a lil too well, & it’s hard to get on. U rly have to work at getting it on but once it’s on, it’s on, & it won’t leak! Then prob the most important one, YOU MUST ADD LIQUID TO BLEND IN THIS MACHINE!!! U can’t just add fruit or vegetables & expect it to blend without adding any liquid. That’s not how this one works. If that’s what ur looking for u need a veg chopper & not this. This is geared towards a smoothie maker! There is a minimum liquid marker at the bottom & u have to add at LEAST this amt of liquid to start with & ur prob going to need more! Also, blend in stages. Don’t cram the whole thing full to the top & again expect it to blend. Here I added almond milk, frozen bananas & blended it & then added the rest of my frozen fruit & MORE LIQUID, blended & ended up stirring some & added more liquid. U may have to stir it up a lil or if ur lid is on tight & correctly while it’s blending, u can tilt it to side to side, front to back, & get ur ingredients moved around. This is also made to pulse the products & run for short periods of time. One review said she ONLY ran hers for 10-15 min & didn’t know why it started smelling funny!! Umm hello! U can’t run this lil thing that long! It’s not made to go for 15min at a time. This is an amazing lil smoothie maker if u use it correctly. This is actually my 2nd one bc I lost my 1st one & had to repurchase another one. Again, don’t use it for anything ur not adding liquids to bc it won’t work. If ur just wanting something to chop fruit & vegetables then get one of those lil choppers for that. This won’t work. If ur looking for something to make smoothies, iced coffe, soups, or anything like that then I highly recommend this!!